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Notice of Privacy Incident

What Happened and What Information was Involved

During June 2021, an unauthorised third-party illegally accessed our computer network. Upon discovering this, guard.me took immediate steps to secure our systems and conduct a comprehensive analysis to determine how the incident occurred and what information may have been involved.

We have determined that certain personal information may have been subject to unauthorised access, including the following types of personal information students may have provided to us.

  • Personally Identifiable Information (PII), such as your name, date of birth, email address or passport number;

Steps You Can Take to Protect Your Personal Information

Although we have no information to indicate that any personal information has been misused as a result of this incident, we are taking this matter seriously. We are providing this information out of an abundance of caution to notify you about this incident and to provide the below information about steps you can take to protect yourself.

  • We recommend that you remain vigilant, as always, to the possibility of fraud and identity theft by reviewing your financial statements and accounts regularly for any unauthorised activity. You should notify your local law enforcement of any suspicious activity.
  • We recommend you go to the website of the government agency that issued your passport for information and advice on how to protect yourself from passport fraud.
  • Be suspicious of emails, text messages, or phone calls you may receive asking you to provide sensitive information or that contain links or attachments, even if they appear to come from guard.me or an individual that you know or trust. It is not unusual for criminals to use compromised email addresses for the purposes of targeted and sophisticated phishing scams.

What We Are Doing

guard.me has engaged leading cyber security experts to support our investigation, to ensure that our systems are secure, and to identify what information may have been involved. In addition to providing this notice to you, we have contacted law enforcement, and appropriate government agencies.

We have also employed enhanced monitoring and prevention measures since this incident was discovered, and we are implementing additional measures to further enhance our cyber security program to help reduce the risk of such incidents in future.

We value our relationship with our students and clients and sincerely regret any concern this incident may cause.

If you have any other questions, please contact us at +44 20 3912 3744 or email us at mediarelations@guard.me

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